1. Information We Collect
When you register and use the pisang123 platform, we collect several categories of information to ensure our services operate smoothly and securely. The types of information collected are as follows:
Full name, date of birth, phone number, email address, and the password you registered when opening your pisang123 account.
Transaction details in MYR including deposit and withdrawal records via DuitNow, FPX, and local bank transfers. We do not store full bank card numbers.
Device type, operating system, browser type and version, IP address, and screen resolution used when accessing pisang123.
Pages visited, games played, session duration, in-platform clicks and actions, and access time logs for security and improvement purposes.
2. How Your Information Is Used
Pisang123 uses collected information solely for legitimate purposes directly related to providing platform services. Your information is used for the following:
- Account management: Processing registration, identity verification, secure login, and user profile updates.
- Transaction processing: Processing MYR deposits and withdrawals accurately and efficiently via local Malaysian payment methods.
- Platform security: Detecting and preventing fraudulent activity, unauthorised access, and misuse of the pisang123 platform.
- Customer support: Providing technical assistance and responding to user enquiries more quickly and accurately.
- Service improvement: Analysing usage patterns to improve interface quality, platform performance, and the overall user experience.
- Legal compliance: Meeting legal and regulatory obligations applicable in Malaysia, including financial reporting requirements.
Pisang123 will not use your information for marketing purposes without your explicit consent. You may opt out of marketing communications at any time.
4. Data Storage, Security & Third-Party Sharing
All personal information collected by pisang123 is stored on servers protected to industry security standards. We apply encryption protocols both in transit and at rest to ensure your information remains inaccessible to unauthorised parties.
Data retention periods depend on the type of information and operational requirements. Active account information is retained for the duration the account remains active, plus any period required by law. Following account closure, certain information may be retained for legal compliance purposes for a prescribed period.
Regarding third-party sharing, pisang123 only shares user information in the following situations:
- Payment service providers required to process your MYR transactions (e.g. banks, DuitNow or FPX providers) — they are bound by strict confidentiality agreements;
- Legal authorities or regulators where required under Malaysian law;
- Parties involved in the investigation of fraud or illegal activity relating to your account.
Pisang123 does not sell, rent, or trade users' personal information to any third party for commercial purposes.
5. User Rights & How to Contact Us
As a pisang123 user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a prompt correction.
In certain circumstances, you may request the deletion of your personal information, subject to legal obligations.
To exercise any of the above rights, or if you have questions about how we handle your personal information, please contact the pisang123 support team via email: [email protected]
You may also refer to the FAQ us for more information on account privacy and security.
6. Changes to This Privacy Policy
Pisang123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new technical requirements, or relevant legal developments. Users will be notified of any material changes via a notice on the platform or through their registered email.
The latest version of this Privacy Policy is always available on this page with an updated effective date. Continued use of the pisang123 platform after any changes are published constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how pisang123 protects your information. If you disagree with any changes, you may contact us or choose to close your account.
Your Privacy is pisang123's Priority
We are committed to keeping your data secure. Register an account today and enjoy a safe, trusted gaming experience in Malaysia.